Franchisee Grievance Process

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Please complete this form to submit a grievance or complaint. Your feedback is essential to our continuous improvement and maintaining a positive franchise environment.

Franchisee Information:

Contact Details

Nature of the Grievance/Complaint

Explain how the grievance or complaint is affecting your franchise operations or performance.

Resolution Attempts

Outline any steps you have taken to address the issue locally and any communication with relevant parties.
Clearly state the outcome you are seeking or the resolution you believe would be fair and satisfactory.
Click or drag a file to this area to upload.
Attach any relevant documents, emails, photographs, or other evidence that supports your grievance or complaint.


By submitting this grievance/complaint form, I confirm that the information provided is accurate and complete to the best of my knowledge. I understand that the information provided will be treated confidentially and used for the sole purpose of addressing this grievance.

We appreciate your cooperation, and our team will review your grievance promptly. If you have any questions or if its an urgent matter, please contact at [email protected]

Thank you for helping us maintain a positive franchise environment.

C9 Chocolate & Gelato Team